20 hot resources for customer-facing social media

NetworkSomeone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues.

I’ve always considered this an example of “e-learning” because – if you do it right – you are educating people. They just happen to be outside of your organisation.

So here are 20 suggestions…

Face to face

Social Media Club

Cases

Fiskateers
Bubble O’Bill
7 Australian Social Media Examples & Case Studies

Reports

Social Media Marketing Industry Report
State of the Blogosphere

Books

Social Media 101
Socialnomics
The New Rules of Marketing and PR
The Corporate Blogging Book

Blogs

The Business of Being Social
Social Media Today
Social Media Examiner
Dan Zarrella, The Social Media Scientist
Ragan Social Media
Problogger
HubSpot Blog
Waithash

Twitter

@Steveology
@wilsonellis

Do you have any other suggestions…?
 

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