This one goes out to all the L&D folk who are wary of the “I haven’t been trained” excuse.
Categories: informal learning, motivation
Tags: attitude, autodidacticism, autodidactism, cartoon, excuse, Facebook, funny, humor, humour, informal learning, learning, motivation, pull, self-directed learning, teaching, training
Categories: compliance, motivation
Tags: compliance, corporate, instructional design, legislation, meaning, motivation, PCI, regulation, regulatory, risk management, Sussex Safer Roads, training
Why do we wear seat belts?
To avoid the fine… right?
I really wish I embedded this video into Take the law out of compliance training, but I didn’t.
So here it is now.
Categories: instructional design
Tags: authenticity, context, engagement, instructional design, learning, multimedia, relevance, scenarios, sense making, training, transfer, video
There’s no shortage of theories as to why a scenario works so well as an educational device. But for me, it boils down to context.
An authentic and relevant context facilitates two important processes.
1. Sense making
The authenticity and relevance of the scenario contextualises the content so that it becomes more meaningful for the learner. It approximates a real life situation with which she is familiar so that she can make better sense of it.
When the learner finds herself in a similar situation in real life, she will associate the current context with the scenario and thus apply her experience from it more readily.
When we combine these two affordances with the engagement power of video, we create a triple threat which dramatically increases our probability of success.
Categories: instructional design, motivation, multimedia
Tags: authentic, barriers, challenges, Chris Bessell-Browne, compliance, DIY, e-learning, elearning, engagement, fear, instructional design, motivation, multimedia, relevance, scenarios, training, video
One of the best conference sessions I have ever attended was presented by Chris Bessell-Browne from Qantas College.
E-Learning at an airline is challenging because a relatively high proportion of the workforce does not have ready access to a computer. This poses a problem when, for example, you need to roll out compliance training to each and every individual.
One way in which Qantas solves this problem is by showing a series of video scenarios to large groups of their employees. The scenarios involve real employees as well as paid actors, and they recreate scenes that have actually happened at the organisation – eg a young woman receiving unwanted attention from a colleague at the Christmas party, a baggage handler being bullied by a peer in his team, a manager reprimanding one of his team members for her dishevelled appearance, etc. Each video is then followed by a slide featuring several discussion questions, asking if so-and-so was in the wrong, that kind of thing.
According to Chris, the discussions get quite animated as people argue their case for or against. Because there is often no clear “correct” or “incorrect” answer, the interaction represents a melting pot of views and perspectives – carefully facilitated by the L&D pro. It makes the learning experience engaging, relevant and authentic. In other words, nothing like typical compliance training.
As Chris proceeded with her presentation at the conference, everyone in the audience was on the edge of their seat as they eagerly anticipated the next instalment.
When was the last time anyone reacted like that to your training?
Video breathes life into content.
For example, while reading about how to provide effective feedback and perhaps downloading a 6-step job aid may be enough to improve your feedback giving skills, suppose you could also watch a video of a manager providing feedback to her direct report. Now you have a role model to follow, and a real-world example to make sense of.
So why doesn’t everyone do this? We have the tools at our disposal – from the camera on our smartphones to a plethora of free editing software downloadable from the internet.
I suspect one of the barriers is fear. We look at the slick productions such as those commissioned by Qantas, and we’re afraid our own efforts will appear amateurish in comparison. And you know what: they will!
When professional production houses shoot a video, they do so beautifully. The picture is rich and sharp. The audio is crisp and clear. The lighting is perfect. That is, after all, what you are paying them for. And it ain’t cheap.
When we record a video on our smartphone, the picture might be somewhat dull, the audio tinny, the lighting dodgy. But I put to you that if the quality of your production is good enough to see and hear, then it’s good enough to learn from.
And if the content is relevant, you’ll find your target audience surprisingly forgiving. You needn’t be Francis Ford Coppola because what really matters is the learning outcome.
So my advice is simply to give it a go. Test a few home-made clips on a pilot group to see how they fare. Incorporate constructive feedback, build on your success and scale it up. Your videography skills will improve over time, and you might even consider buying better equipment and software.
Sure, a beautifully crafted production will always be preferable, but it’s not always attainable or even necessary. You have the power right now to provide your audience with a learning experience that’s engaging, relevant and authentic.
So make them an offer they can’t refuse.
Categories: mobile, technology
Tags: apps, business, BYOD, BYOT, corporate, Dropbox, e-learning, elearning, Evernote, governance, IT, m-learning, mlearning, mobile, organisational development, organizational development, policy, shadow IT, smartphones, tablets, technology
“What apps do you recommend?”
With the proliferation of smartphones and tablets in the workplace, this is a question I am being asked with increasing frequency.
And I don’t really like answering it. I mean, I have my faves, but they are my faves. What I find useful might prove useless for you. It all depends on the nature of your role and what you are endeavouring to do with your device.
So to better inform my answer to this question, I am crowdsourcing a list of favorite business apps. I can now point to a dynamically curated selection of apps that a range of other people find useful. The weight of numbers lends credibility to my recommendations.
While it’s early days yet, I’m not surprised to see Evernote streaking ahead. In just about every conversation I have with my peers about apps, the peppermint pachyderm rates a mention. It seems everyone is talking about the elephant in the room!
However, I am surprised by the listing currently in second place: Dropbox. I’m not surprised by the fact it’s listed as a favourite app – Dropbox is excellent! – but rather that it’s listed as a favourite business app.
You see, while Dropbox offers wonderful affordances in terms of cloud-based storage and retrieval, it’s (apparently?) not very secure. Despite its Help Center’s claim to the contrary, the internet is littered with warnings such as this one and IT departments tend to frown upon its use.
Nonetheless, people use it. A lot. For business.
I see this as a sign of the times. Employees are circumventing their company’s restrictive and frustrating IT policies with their own technology.
Now I must stress that I am neither an IT manager nor a security expert. I am not arguing one way or the other on whether this is right or wrong. What I am saying is that this is happening. Shadow IT is casting itself over the corporate landscape.
Consider the implications for the e-learning professional:
- Your employees expect to access information and resources on their own device – whatever make, model or operating system it may be.
- Your employees are watching YouTube videos and engaging in social media, even if those sites are blocked by the company.
- Your employees are participating in MOOCs, even if you disagree with their pedagogy.
- Your employees are playing games when they get bored or they need a break.
- Your employees are familiar with apps and they are using them.
The list goes on… You can try to suppress it – or embrace it.
Isn’t it time for your organisation’s e-learning to come out of the shadows?