Posted tagged ‘social’

Face time

16 September 2013

My wife and I are studying Foundations of Business Strategy together. And by “studying”, I mean we are watching the videos – which are excellent, by the way.

My wife is a marketing professional, while I’ve been in the corporate sector for most of my working life, so we find ourselves regularly pausing the videos and launching into conversation about what was said. And it’s great!

I’m learning from her, she’s learning from me, and we’re both learning from the professor. Much more so than if either of us were studying alone.

A Moai in a field on Rapa Nui

Of course, peer-to-peer interaction isn’t a novel concept in e-learning. We have asynchronous tools such as online discussion forums, synchronous tools such as instant messaging, and semi-synchronous tools such as Twitter.

To add voice to the conversation we can use teleconferencing or VoIP. To add faces we can use webcams and maybe, one day, holograms.

But what strikes me about my interaction with my study buddy is that it’s so natural. Of course we know each other well, but being at the same place at the same time means we can read each other’s body language, recognise non-verbal cues, and follow the rhythm of the conversation. Which makes for a rich learning experience.

I recall thinking along similar lines after attending the local meetups that I organised for my colleagues and members of the public who were participating in a particularly popular mooc. I had never attended a mooc meetup before, and I severely underestimated it. The opportunity for the attendees to put a face to a name, share their experiences, gripe about common problems, suggest ways to solve them, and simply feel less alone left a lasting impression on me.

Then for good measure, I read Helen Blunden’s gorgeous Sometimes You Just Need to Meet Your PLN Face-to-Face, in which she recounts her experience meeting up with her Twitter buddies while on holiday in the UK. My favourite part appears towards the end of her post:

Reflecting on the LPITweetUp, the gathering made me realise that the relationship with our PLN is strengthened when we include a face-to-face connection – and you only need one of those to transform what was a digital online relationship to a whole new different level to one which has impact, meaningful and memorable.

Helen's tweetup partners enjoying a refreshing beverage

So my suggestion is to face up to better instructional design.

By all means, continue to facilitate asynchronous discussions – they’re incredibly important. And if you can, organise synchronous sessions, preferably featuring the participants’ voices and faces.

But if you want to transform the digital online relationship to a whole new different level which has meaningful and memorable impact, the answer is clear: you need face time.

The equation for change

4 February 2013

Guns don’t kill people. People do.

It’s a well-worn saying that Americans in particular know only too well.

And of course it’s technically correct. I don’t fear a gun on the table, but I do fear someone might pick it up and pull the trigger. That’s why I don’t want a gun on the table.

It’s a subtle yet powerful distinction that occurred to me as I absorbed the core reading for Week 1 of The University of Edinburgh’s E-learning and Digital Cultures course; namely Daniel Chandler’s Technological or Media Determinism.

E-learning and Digital Cultures logo

Technological determinism is a philosophy that has implications for e-learning professionals as we grapple with technologies such as smartphones, tablets, ebooks, gamification, QR codes, augmented reality, the cloud, telepresence, ADDIE, SAM, and of course, MOOCs.

Chandler explains that “hard” technological determinism holds technology as the driver of change in society. Certain consequences are seen as “inevitable” or at least “highly probable” when a technology is unleashed on the masses. It’s how a lot of people view Apple products for example, and it’s extremist.

Like most extremism, however, it’s an absurd construct. Any given technology – whether it be a tool, a gadget or a methodology – is merely a thing. It can not do anything until people use it. Otherwise it’s just a box of wires or a figment of someone’s imagination.

Taking this rationale a step further, people won’t use a particular technology unless a socio-historical force is driving their behaviour to do so. History is littered with inventions that failed to take off because no one had any need for them.

Consider the fall of Aztec empire in the 16th Century. Sailing ships, armour, cannons, swords, horse bridles etc didn’t cause the conquistadors to catastrophically impact an ancient society. In the socio-historical context of the times, their demand for gold and glory drove them to exploit the technologies that were available to them. In other words, technology enabled the outcome.

Storming of the Teocalli by Cortez and His Troops

At the other end of the spectrum, technological denial is just as absurd. The view that technology does not drive social change is plainly wrong, as we can demonstrate by flipping the Aztec scenario: if sailing ships, armour etc were not available to the conquistadors, the outcome would have been very different. They wouldn’t have been able to get to the new world, let alone destroy it.

Of course, the truth lies somewhere in between. Technology is a driver of change in society, but not always, and never by itself. In other words, technology can change society when combined with social demand. It is only one component of the equation for change:

   Technology + Demand = Change   

In terms of e-learning, this “softer” view of technological determinism is a timely theoretical lens through which to see the MOOC phenomenon. Video, the Internet and Web 2.0 didn’t conspire to spellbind people into undertaking massive open online courses. In the socio-historical context of our time, the demand that providers have for altruism? corporate citizenship? branding? profit? (not yet) drives them to leverage these technologies in the form of MOOCs. Concurrently, a thirst for knowledge, the need for quality content, and the yearning for collaboration drives millions of students worldwide to sign up.

MOOCs won’t revolutionise education; after all, they are just strings of code sitting on a server somewhere. But millions of people using MOOCs to learn? That will shake the tree.

Child learning on a computer

So the practical message I draw from the theory of technological determinism is that to change your society – be it a classroom, an organisation, or even a country – there’s no point implementing a technology just for the sake of it. You first need to know your audience and understand the demands they have that drive their behaviour. Only then will you know which technology to deploy, if any at all.

As far as gun control in the US is concerned, that’s a matter for the Americans. I only hope they learn from their ineffective war on drugs: enforcement is vital, but it’s only half the equation. The other half is demand.


Follow

Get every new post delivered to your Inbox.

Join 398 other followers