Another principle that resonated with me was, in my own words: “Social networking is king.”
This principle featured in many of the sessions I attended, but it was showcased in no uncertain terms by two speakers in particular:
- Spike Jones, the “Firestarter” at Brains on Fire; and
- Kate Albright-Hanna, the Director of Video for the 2008 Obama presidential campaign.
The goal posts have moved
Social networking has been around since the dawn of time. However, the exponential growth of online platforms such as Facebook and Twitter has taken it to a whole new stratosphere.
Everyone knows the stats:
- Facebook has more than 200 million active users, equivalent to being the 5th largest country in the world.
- More than 100 million users log on to Facebook at least daily.
- The average Facebook user has 120 friends on the site.
But what do these numbers mean?
They mean millions of people are connected to millions of other people via Web 2.0 technology. It’s up to the corporate sector to either ignore this phenomenon, or harness it.
Juicing the orange
A wonderful example of the latter was provided by Spike in his session Look who’s talking! What if your customers advertised for you?
Only a few years ago, Fiskars – the manufacturer of those orange-handled scissors – was experiencing low brand loyalty. Online mentions of the brand by name was almost zero.
After all, they make scissors.
Fast forward to today, and Fisk-A-Teers has taken the US scrapbooking community by storm. Over 5000 enthusiastic members chat online, comment on the blog, post messages, upload photos, and keep track of their calendar of events.
Why is Fisk-A-Teers so successful? Simple: it’s a social network for people who are interested in scrapbooking and crafts.
The members aren’t obliged to promote the Fiskars brand or its products. Instead, they are encouraged to talk about their hobby, their passion, their work.
This approach differs from traditional product flog marketing because it focuses on creating “fans”, not customers. As the Brains on Fire website states:
…fans embody loyalty. A fan has a vested interest. They defend passionately. A true fan loves a team, a brand or a band whether they win or lose. Fans don’t just join a movement. They help grow it. Fans have a sense of ownership and shared identity, because your success is their success. And it’s a two-way street. The question isn’t “what can we sell this person?” It’s “what can we do to keep this person and make them even happier?”
So it’s not about “selling”. It’s about building identity, igniting a movement, and generating goodwill.
Technology doesn’t drive this philosophy, but it enables it to flourish.
The priceless brand exposure and word‑of‑mouth marketing follows naturally.
Yes we can
Kate described a similar approach in her session How was new media a game-changer in the 2008 US elections?
The Obama campaign was unique among its predecessors in its heavy use of online video via YouTube. Like Brains on Fire, Kate and her colleagues focused on igniting a movement.
Most of the video produced by the team depicted everyday Americans rather than Obama himself.
Obama’s message is clear: it’s not about me, it’s about us.
Again, technology doesn’t drive this philosophy, but it enables it to flourish.
The Obama campaigners weren’t merely courting voters, they were empowering communities.
Implications for e-learning
In terms of e-learning, the principle of “Social networking is king” has implications for pedagogy.
Whether a company sanctions it or not, employees are going to use tools like YouTube, Facebook and Twitter – whether inside or outside of work hours.
Instead of resisting or ignoring it, why not integrate social networking into your blended learning model? I’d suggest it could support informal and JIT learning, not to mention increasing engagement.
Imagine your colleagues sharing ideas, helping each other out, making each other aware of useful resources, asking questions, exploring, contributing, discussing.
Shift learning in the workplace from a chore to a joy.
Ignite your own movement!