Posted tagged ‘e-learning’

Educate everyone

19 April 2016

My all-time favourite example of augmented reality has been reinvented.

When I first saw BMW’s augmented reality glasses on YouTube over 8 years ago, I was excited. It heralded a new dawn in educational technology. A golden age in which learning & performance would be transformed.

Then… nothing.

For years afterwards, augmented reality seemed to be trapped in the mystical realm of what it “could” do in the future. Indeed it offered amazing potential, but with too few examples of the technology in use, not much reality was really being augmented.

More recently, Google Glass has been making in-roads, though I consider it more of a data display device than an AR headset. And Microsoft’s work on HoloLens is truly inspiring, but it’s not quite ready yet.

Then… BOOM!

At the 2016 Consumer Electronics Show, Hyundai unveiled its Virtual Guide. Overnight, the Korean boffins made BMW’s augmented reality glasses a reality for the rest of us.

Now, I use the term “overnight” with poetic licence. Hyundai actually unveiled its AR app in the previous year. And yes, there have been other practical applications of AR done by other companies. Heck, they’re not even the first car maker to do it.

But all that is moot, because the point is this is the first time in a long time that I’ve been impressed by a mainstream brand. To me, Hyundai stands out from the myriad other car makers as a leader – not only in innovation, but also in customer service.

I compare them to Honda, for example, whose Civic can’t even play the songs on my Samsung smartphone.

Surprised koala

Hyundai’s app prompted me to consider the relationship between e-learning and marketing in the corporate domain.

Traditionally, e-learning (along with the rest of L&D) is inward focused; its specialists are charged with developing the capability of the organisation’s employees. In contrast, marketing is outward focused; its specialists are charged with attracting more customers.

Indeed there has been consideration of combining marketing with e-learning to promote and motivate employee development, but how about the reverse? How about combining e-learning with marketing to engage customers?

As Hyundai has demonstrated, e-learning can be used as a vehicle to establish a leadership position for the brand. Yet it can do more.

Consider an insurance company. Like cars, this is another sector that is usually considered boring by the general public and faces stiff competition. How about another TV advertisement featuring a loving family and a dog and… yawn… sorry, I can’t be bothered finishing this sentence.

Instead, how about a customer education strategy that teaches the public the fundamentals of insurance, providing a clear explanation of the concept, untangling its mind-boggling options and variations, ultimately helping regular folks like you and me make better decisions about our finances.

The strategy might involve a YouTube channel, an expert-authored blog, a moderated discussion forum, a free webinar series, a corporate MOOC… all open to the public.

Could someone consume your wonderful content and buy their insurance from someone else? Of course, some people base their purchasing decisions solely on price. But many don’t. With the trust and goodwill your education generates, I’d wager that plenty of prospective customers will prefer the brand that empowered them.

At the very least, you’d attract more customers with an education strategy than without one.

So don’t just educate your staff. Educate everyone.

E-Learning conferences in Australia in 2016

5 January 2016

It’s only January, but already 2016 is shaping up to be a big year of PD opportunities for e-learning professionals down under.

The following list of conferences is an organic one, so keep an eye on it!

Perth skyline

Gamification Central 2016
• Where: Melbourne
• When: 18-19 February 2016
• More info: Ark Group Australia

Learning Cafe UnConference
• Where: Sydney
• When: 25 February 2016
• More info: Learning Cafe

National FutureSchools Conferences
• Where: Sydney
• When: 3-4 March 2016
• More info: FutureSchools

iDESIGNX Live 2016
• Where: Sydney
• When: 16 March 2016
• More info: LearnX

National Blended Learning Conference 2016
• Where: Sydney
• When: 16-17 March 2016
• More info: Liquid Learning

Digital Disruption X 2016
• Where: Sydney
• When: 22-23 March 2016
• More info: IQPC

Connected Education Summit
• Where: Melbourne
• When: 19-20 April 2016
• More info: Connect Expo

CeBIT Australia
• Where: Sydney
• When: 2-4 May 2016
• More info: CeBIT Australia

AITD National Conference
• Where: Sydney
• When: 5-6 May 2016
• More info: AITD

EduTECH
• Where: Brisbane
• When: 30-31 May 2016
• More info: EduTECH

Education Nation
• Where: Sydney
• When: 7-8 June 2016
• More info: Quest Events

Online & e-Learning Summit
• Where: Melbourne
• When: 21-23 June 2016
• More info: IQPC

Leading a Digital School Conference
• Where: Melbourne
• When: 25-27 August 2016
• More info: iwbNet

Australasian Simulation Congress
• Where: Melbourne
• When: 26-29 September 2016
• More info: Simulation Australasia

Australian Council for Computers in Education Conference
• Where: Brisbane
• When: 29 September – 2 October 2016
• More info: ACCE2016

MoodleMoot Australia 2016
• Where: Perth
• When: September / October 2016
• More info: MoodleMoot

LearnX Live 2016
• Where: Melbourne
• When: 18 October 2016
• More info: LearnX

mLearn 2016
• Where: Sydney
• When: 23-26 October 2016
• More info: mLearn 2016

Learning@Work 2016
• Where: Sydney
• When: 24-25 October 2016
• More info: Learning@Work

MoodlePosium 2016
• Where: Canberra
• When: 5-6 December 2016
• More info: MoodlePosium

If you are aware of another e-learning related conference in Australia, please let me know and I’ll add it to the list.

My blogging year in the rear-view mirror

8 December 2015

As the year draws to a close, I like to reflect on my blog posts.

I invite you to scan the list below and catch up on any that you may have missed. It’s never to late to comment!

Rear-view mirror

Thank you everyone for your ongoing support.

I wish you a merry Christmas and a happy new year!

Where is L&D heading?

6 October 2015

Last week I was invited by David Swaddle to be a panellist at the Sydney eLearning and Instructional Design meetup.

The topic of the evening was Where is L&D Heading? and some questions were posted through by the attendees ahead of time, while others emerged through the discourse.

Here is an overview of my answers, plus elaborations and suggestions for further reading, for each of the questions that was (and was not) asked. Feel free to add your own views via the comments…

Businessman holding a crystal ball

With Ernst & Young dropping their degree entry requirement, how do you see the future of universities? Is the race to the bottom on time and price for degrees affecting employers’ perceptions of universities? What respect do MOOC qualifications get?

I find EY’s move here interesting, but I don’t expect other companies to follow suit en mass – particularly enterprise-wide. Having said that, dropping the degree entry requirement could make sense for specific teams such as Innovation, who might be looking for someone with creative thinking skills rather than a Bachelor of Commerce degree.

I see the future of universities as service providers, plain and simple. Students are customers, and increasing competition, deregulation and even the emergence of MOOCs has shifted power into their hands. Yes, deregulation may prompt the $100,000 degree… but who will buy it?

If students are customers, by extension so are employers. I don’t think the time and price of a degree are such big issues for them; instead I think it’s the relevance of the degree. Whether or not we agree the role of the university is to prepare students for the workplace, I think it’s going that way due to market forces.

Regarding MOOC qualifications, I think many of us are still looking at them the wrong way. When we worry about the status of their credentials or lose sleep over their completion rates, we’re perpetuating an out-dated paradigm of education based on formal learning. I prefer to see MOOCs through the lens of informal learning which values the learning over its bureaucracy. If a job applicant lists some MOOCs on their CV, I think it demonstrates an aptitude to drive their own development.

Question mark

How do you see the impact and importance of big data, adaptive learning, mobile learning and micro-learning?

While mobile learning gets a lot of hype – rightly or wrongly – my target audience is office bound. Yes, I can push content to their devices (and there’s a solid argument for micro-learning in this instance) but the truth is no one will do their training on the bus. Outside of work hours, most people don’t want to do anything work related.

I see more scope in pull learning. For example, it’s important that your intranet is mobile optimised, so when someone is away from their desk, they can quickly look up the information they need and put it into action.

The real power of m-learning though is in creating an experience. By this I mean integrating the content with the environment in which the individual is situated, and I see a lot of potential in augmented reality and wearable technologies facilitating this.

And let’s not forget about blended learning. If we allow our attendees to bring their tablets into class, they can participate in online polling, consume content and play games together. While this isn’t actually mobile learning, it leverages the technology.

As for big data, there is clearly a lot of potential in using it to inform our practice – if we can access it. I also see a lot of potential for adaptive learning in personalising the learning experience – if we can work with the tools. My caveat for emerging technologies such as these is what I call the “Average Joe imperative” – if regular folks can’t do it, it won’t gain widespread adoption.

Question mark

What about online social education and Communities of Practice? What are the challenges in using them properly in companies, schools or universities? Where are the success stories?

Beyond the technology, the success of social learning is predicated on the culture of the organisation. If you’re people aren’t the type who care and share, then a platform isn’t going to be much help. Having said that, I believe the managers in the organisation have a critical role to play in leading by example.

My go-to success stories for social learning are Coca-Cola Amatil, who have cultivated active communities of practice across state-based factory floors; and Deloitte, who are the poster child for enterprise social networking.

Question mark

Will interactive videos replace e-learning modules?

I think lots of things will replace e-learning modules!

As we embrace informal learning, we will rely less on e-learning modules in favour of alternatives such as social forums, job aids, games, and indeed, interactive videos.

I see the LMS then being used more for the assessment of learning.

Question mark

What tips does the panel have for coping with reduced training budgets?

My big tip here is that you can do a lot for free or on-the-cheap.

For example, if you want to film a training scenario, you could pay a production house many thousands of dollars to produce a slick, Academy Award worthy video clip. Alternatively, you could use your iPhone.

Sure, the quality won’t be nearly as good… so long as it’s good enough. What really matters is the learning outcome.

Besides, I think in-house production adds authenticity to the scene.

Question mark

Does L&D belong in HR?

I interpret this question as really asking “Should L&D be centralised or distributed?”.

My short answer is both. A centralised Organisational Development function can focus on enterprise-wide capability needs, while L&D professionals embedded in the business can address local capability needs.

Question mark

How does the panel identify whether an L&D professional is good? Does Australia need improved quality benchmarking or qualifications for L&D professionals such as instructional designers?

I think the point of learning in the workplace is to improve performance, so my definition of a “good” L&D professional is one that improves the performance of his or her business.

There are certain attributes that I value in an L&D pro, including being proactive, consultative, creative, and willing to try new things.

If I were considering an applicant for an instructional design role, I’d ask them to demonstrate their track record, just as I’d ask a sales rep to do. A portfolio would be useful, as would be their approach to a hypothetical project.

Furthermore, I think you can tell a lot about someone’s expertise through simple conversation; if they don’t really know what they’re talking about, it will become painfully obvious.

As for benchmarking and formal qualifications for L&D pro’s, I think they can help but I wouldn’t put too much stock into them. As EY is seeing, acing the qual doesn’t necessarily translate into good practice.

Question mark

What advice would you give to somebody interested in getting involved in ID?

I think getting involved is the key phrase in this question.

Attend meetups and events, get active on social media, participate in #lrnchat, work out loud, scan the academic research, and read blogs – learn from those at the coal face.

E-Learning conferences in Australia in 2015

3 February 2015

Here we go again with another round of awesome PD opportunities for e-learning professionals in the land down under!

While not all of these conferences focus purely on e-learning, the observant among us will discover components of interest.

Brisbane skyline

The Future of Learning in Higher Education Summit
• Where: Sydney
• When: 16-17 February 2015
• More info: Informa

The Learning Assembly Australia
• Where: Melbourne
• When: 17-19 February 2015
• More info: Ark Group

Learning Cafe UnConference
• Where: Sydney
• When: 18 February 2015
• More info: Learning Cafe

iDESIGNX
• Where: Melbourne
• When: 25 February 2015
• More info: LearnX

Intranets Strategy and Design Australia 2015
• Where: Sydney
• When: 4-5 March 2015
• More info: Ark Group

FutureSchools Conference
• Where: Sydney
• When: 11-12 March 2015
• More info: FutureSchools

Special Education Technology Needs Conference
• Where: Sydney
• When: 11-12 March 2015
• More info: FutureSchools

ClassTECH Conference
• Where: Sydney
• When: 11-12 March 2015
• More info: FutureSchools

Blended Learning Conference
• Where: Sydney
• When: 18-19 March 2015
• More info: Liquid Learning

Social Media in Tertiary Education Conference
• Where: Sydney
• When: 25-26 March 2015
• More info: Criterion Conferences

International Conference on Human Computing, Education and Information Management System
• Where: Sydney
• When: 27-28 March 2015
• More info: ICHCEIMS

Connected Education Summit
• Where: Melbourne
• When: 22 April 2015
• More info: Connect Show

CeBIT Australia
• Where: Sydney
• When: 5-7 May 2015
• More info: CeBIT Australia

THETA 2015
• Where: Gold Coast
• When: 11-13 May 2015
• More info: THETA Australasia

AITD National Conference
• Where: Sydney
• When: 13-14 May 2015
• More info: AITD

iMoot 2015
• Where: Online (Perth)
• When: 28 May – 1 June 2015
• More info: iMoot

Amplify Festival
• Where: Sydney & Melbourne
• When: 1-5 June 2015
• More info: Amplify

EduTECH
• Where: Brisbane
• When: 2-3 June 2015
• More info: EduTECH

MoodleMoot Australia 2015
• Where: Melbourne
• When: 6-8 July 2015
• More info: Moodle HQ

Forward Government Learning 2015
• Where: Canberra
• When: 23-24 July 2015
• More info: Ark Group

KM Australia 2015
• Where: Melbourne
• When: 4-6 August 2015
• More info: KM Australia

SimHealth2015
• Where: Adelaide
• When: 17-21 August 2015
• More info: Simulation Australasia

SimTecT2015 – Asia-Pacific Simulation Training Conference
• Where: Adelaide
• When: 17-21 August 2015
• More info: Simulation Australasia

Learning Cafe UnConference
• Where: Melbourne
• When: 19 August 2015
• More info: Learning Cafe

Leading a Digital School Conference
• Where: Melbourne
• When: 20-22 August 2015
• More info: iwbNet

Learning & Development Summit
• Where: Sydney
• When: 24-25 August 2015
• More info: Aventedge

LearnX 2015
• Where: Sydney
• When: 9 September 2015
• More info: LearnX

Moodleposium
• Where: Canberra
• When: 8-9 October 2015
• More info: Moodleposium

Blended Learning 2015
• Where: Sydney
• When: 26-28 October 2015
• More info: IQPC

Learning@Work
• Where: Sydney
• When: 27-29 October 2015
• More info: Association & Communications Events

If you are the organiser of one of these conferences, don’t forget to boil the backchannel…!

My Top 10 movers and shakers

20 January 2015

I am humbled to once more be voted into Bob Little’s annual list of E-Learning Movers and Shakers for the Asia-Pacific region.

While I take these kinds of lists with a grain of salt, I do not deny that being acknowledged by my peers generates a warm and fuzzy feeling.

Now I would like to shine the light on some of my influencers in this corner of the world. Click the image below to discover my Top 10 movers and shakers in the Asia-Pacific region…

My Top 10 movers and shakers in the Asia-Pacific region

This is by no means an exhaustive list, but rather a hat tip to a small selection of generous education professionals who think out loud and work out loud.

I learn so much from these people, and I dare say you will too.

Thinking out loud

9 December 2014

Well 2014 was another big year of thinking out loud for me, as evidenced by the range of articles that I blogged.

Some of them were real doozies, and I’m pleased that they attracted excellent comments to extend the conversation.

I’d be delighted if you were to take this opportunity to catch up on any posts that you may have missed, and extend the conversation even further…!

Word cloud of my blogging year

The 3 mindsets of m-learning

The caveat of the performance centre

Out of the shadows

An offer they can’t refuse

The triple-threat scenario

The point of compliance

The Comparative Value of Things

They’re not like us

I can’t use Facebook

E-Learning = Innovation = Science

The Average Joe imperative

Why I blog

The dawn of a new generation

Let’s get rid of the instructional designers!

Let’s get rid of the instructors!

The learnification of education

The grassroots of learning

The relationship between learning and performance support

Santa Sleigh with Kangaroos

Merry Christmas!


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