Posted tagged ‘marketing’

Tips & tricks for self-publishers – Part 4

12 March 2012

In Tips & tricks for self publishers – Part 3 I explained how to self publish a paperback.

Now that your book is available, you will need to inform your customers that it exists. If you’re relying on their extraordinary Google and Amazon search skills to be “discovered”, you’re dreaming. You need to do much more than that to get noticed!

So please find below Part 4 of my series which provides tips on how to ramp up your sales…

Flying money

There are literally hundreds of ways to promote a product. I’m no marketing expert, but here are several tactics that I have found fruitful:

• Tell all your followers on Facebook, Twitter and other forums.
• Create a Facebook page.
• Ask your friends and allies to publish a review.
• If you write a blog, inform your subscribers.
• Add a profile to Google Books.
• Promote VIP discounts with a coupon code.
• Advertise on social media and in specialist magazines.

Another tactic I think is often overlooked is to take advantage of all the bells and whistles on your book’s profile page on Amazon. For example:

• Solicit “likes” and customer reviews.
• Activate Look Inside the Book.
• Upload customer images.
• Add keyword tags.
• Add book extras via Shelfari.
• Create an author page.

My author page on Amazon

This is the final part of my Tips & tricks for self publishers series. I hope you have found the information useful, and I wish you all the best in your quest to publish your own books.

Keep me posted!

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20 hot resources for customer-facing social media

24 May 2011

NetworkSomeone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues.

I’ve always considered this an example of “e-learning” because – if you do it right – you are educating people. They just happen to be outside of your organisation.

So here are 20 suggestions…

Face to face

Social Media Club

Cases

Fiskateers
Bubble O’Bill
7 Australian Social Media Examples & Case Studies

Reports

Social Media Marketing Industry Report
State of the Blogosphere

Books

Social Media 101
Socialnomics
The New Rules of Marketing and PR
The Corporate Blogging Book

Blogs

The Business of Being Social
Social Media Today
Social Media Examiner
Dan Zarrella, The Social Media Scientist
Ragan Social Media
Problogger
HubSpot Blog
Waithash

Twitter

@Steveology
@wilsonellis

Do you have any other suggestions…?
 

Who owns the photocopiers?

17 May 2011

Debra Ellis asked recently: Does social media belong in Marketing or Customer Service?

I replied whimsically that the way I see it, asking who in the organisation owns social media is a bit like asking who owns the photocopiers.

Marketing and Customer Service – not to mention others such as Media Relations – each have their own contribution to make for the success of the group. So why wouldn’t they take charge of their respective social media initiatives? (Just like they take care of their own photocopying.)Various pegs in their right holes

Of course they should work together to maximise impact, but the point is:

Marketing should market and Customer Service should serve.

Ignorance is bliss

Time and time again I have seen new ideas (such as leveraging social media) stall in the corporate sector. Some call it analysis paralysis.

No one wants to stick their head out or, alternatively, dig in and do the dirty work. So they sit on the merry-go-round of meetings and proposals and committees and reviews and research and meetings…

Occasionally, someone highly pertinent to the conversation (yet inexplicably left out of the loop) will have the guts to give it a go – all the while blissfully ignoring protocol.

And it’s probably successful because it aligns to purpose.

On purpose

Who owns the photocopiers? Who cares!

They are tools that are used to achieve goals.

If using a photocopier is integral to your role, then use one. And if you don’t have one, then get one.

If you need authority or approval, get it. If you need advice, get it. If you need training, get it.

Do your job!