Tag: education

Higher Assessment

I find it strange when a blogger doesn’t approve my comment.

I consider comments the life blood of my own blog, and whether they be positive or negative, classy or rude, they all add to the diversity of the conversation. If your fragile ego can’t handle that, don’t blog.

I recently submitted a constructive comment to a particular blog post, twice, and it never eventuated. A later comment by someone else has.

Right, rather than waste my thought bubble, I’ve decided to reproduce the thrust of it here…

Looking up at Mannheim City Water Tower

The OP was about the future of Higher Education being modular and flexible, which I agreed with. However something that caught my eye was the author’s observation about the assessment of prior learning via an essay or exam defeating the point of documentary evidence of previous course content or work experience.

Yet I feel that assessment via an essay or exam or some other means is the point. We needn’t rely so much on the bureaucracy if we could simply demonstrate what we know – regardless of how we came to know it.

When accrediting prior learning, a university needn’t get bogged down with evaluating myriad external permutations that may be worthy of credit, because what matters is the outcome of those permutations.

Similarly from the student’s point of view, it wouldn’t matter if they’ve done a mooc but not paid for the certificate, or if they did a course many years ago and worked in the field thereafter. What matters is the knowledge they can demonstrate now.

As a bastion of education, the university is losing ground to external competitors. Yet it maintains a certain gravitas that I suggest can be channelled into more of an assessment-driven role for society, whereby it validates knowledge at a certain standard and awards its qualifications accordingly.

It’s role in teaching and learning is retained, of course, to fill in the gaps; powered by research to keep it at the forefront of the science.

25 more real-world examples of Virtual Reality

A couple of years ago I started up Virtual Reality Working Out Loud Week to promote real-world applications of virtual reality.

The inaugural #VRwolweek unearthed 20 real-world examples of the emerging technology, and the enduring popularity of that blog post tells me that we are hungry for more.

Loath to disappoint, I hereby present 25 more real-world examples of virtual reality, drawn from this year’s and last year’s events. I thank everyone who contributed to the following list.

A virtual hand grabbing a virtual drumstick.

  • Kicking off with the Colonel, it would be remiss of me to omit KFC’s virtual escape room The Hard Way. Widely criticised for its evil genius paradigm, I urge us to appreciate the game’s otherwise authenticity. If used as a primer for training in real life, then it’s an engaging example of setting up an employee for success.
  • Anchor Construction uses virtual reality to train its construction workers, while UPS uses it to train its truck drivers.
  • South Wales Fire and Rescue uses interactive 360° video to train its new recruits on extricating a casualty from a road traffic incident.
  • The Dutch Fire Department uses 360° video to teach the public how to react in case of an emergency, while on the other side of the flames in Australia FLAIM Trainer combines VR with haptics and heat-generating clothing to immerse firefighters in realistic situations.
  • In Africa, Meet the Soldier aims to increase empathy among warring cattle farmers, while Cisco and Dimension Data are helping save the rhino.
  • This charming Kiwi uses 360° video to record pov tutorials for mobile productivity apps. “See the apps and devices in action, in the context of where we work, live and play.”
  • A group of middle school students has used 360° photos to create a virtual tour of Fort Vancouver, while the Chatham Historic Dockyard Trust uses 360° video to take you on a tour of their Age of Sail galleries.
  • This Australian agency creates virtual tours and visualisations for the mining, architecture and tourism industries.
  • Have you ever wondered how a self-driving car senses the world around it? Wonder no more with the Waymo 360° experience.
  • Emmy Award winner for Outstanding Innovation in Interactive Storytelling, Pearl is a beautiful 360° animation that heralds the future of narrative.
  • Virtual reality isn’t new to gamers, but now it’s social. Check out Evasion and Poker VR.
  • I’m continually amazed at what can be achieved with CoSpaces Edu, such as the Virtual Reality Learning Lab’s uber cool reboot of Frogger. And while we’re going retro, have a laugh at Mario in real life.
  • Topshop allows their customers to ride a virtual waterslide over the black cabs and double-deckers of central London.
  • SeaWorld hybridises the real world with the virtual. Patrons of The Kraken Unleashed ride a rollercoaster while wearing VR headsets that plunge them into the abyss.It reminds me of Batman Adventure at Australia’s Movie World back in 1992, when we all sat on moveable seats in front of a big screen simulating the batplane screaming through Gotham City.A rollercoaster ramps the immersion up a few notches, to say the least, and I can see why it’s the perfect vehicle for a pre-recorded experience because the timing is precise.
  • In Norway, Audi lets you test-drive their new Q5 in a giant virtual sandbox. It took me a while to work out the prospective customer would dig the racetrack in a real sandbox, which was then scanned and transformed into virtual reality. It’s a modern-day twist on Daytona USA presumably intended to attract the Amazon generation in-store to be worked over by the sales reps.Incidentally, I see the clever Scandi’s have now moved on to Augmented Reality with the Quattro Coaster app, which lets you build a road and drive a mini car on it in your living room.
  • VR needn’t have an Audi-sized budget to be effective for marketing. A product manager in the medical industry created a WebVR experience to promote the hi-tech material in her range of surgical gowns. Given her name you may deduce I know this person, so I can tell you this impressive project was done on a shoestring.
  • Finally, these other examples of virtual reality in healthcare – for autism, disability and pain management – must surely turn the most ardent of sceptics.

Hugo Gernsback wearing his teleyeglasses.

Oh how far we’ve come since Hugo Gernsback strapped on his teleyeglasses back in 1968. Long may this wonderful technology continue to evolve!

Virtual Duality

Something struck me during this year’s Virtual Reality Working Out Loud Week.

Billed as an event for “anyone who is working with or experimenting with virtual reality, whether that be at home, at school or at work”, this was the second time I had run it. Again I was keen for our peers in L&D and other industries to share what they are doing with this emerging technology.

At the time of writing this blog post, the #vrwolweek hashtag achieved 612,836 impressions on Twitter with an estimated reach of 350,292 accounts. Impressive indeed. Less impressive, however, is the fact that barely a dozen people shared an experience.

And this is what struck me… There is a gulf between those who talk about VR and those using it, and it appears this gulf is widening.

As last year’s 20 real-world examples of virtual reality attests, the technology is being applied by pioneers in various industries. This year unearthed additional examples in healthcare, transport, firefighting, education, special needs, gaming and tourism.

Screenshot of a Virtual Reality experience used to promote surgical gowns.

This year also highlighted folks such as Robert Ibisch, Flemming Funch, Lorraine Minister, M. Lovecraft, Simon Dueckert and Arun Pradhan who are actively experimenting with VR.

Screenshot of a Virtual Reality experience simulating a river canyon.

So that leaves approximately 350,000 people who have nothing to share. Is that because they can’t or because they won’t…? In any case, they didn’t.

As with so many other examples of technology, there is a division between the haves and the have nots. Yet among those who own a smartphone and can afford $20 for an entry-level headset, VR polarises the doers and the do nots.

3 uses of Virtual Reality in workplace education

I’m always surprised when someone makes a sweeping declaration such as “No one’s using virtual reality in the workplace”. I heard this very statement recently at an e-learning conference. Yep, an e-learning conference.

Sure, VR is an emerging technology, but as 20 real-world examples of Virtual Reality can attest, early adopters are indeed putting it to use in the workplace.

I suspect the dismissiveness among some of our peers stems from their uncertainty about how they might apply it in their own contexts – particularly if that context is corporate.

However, I propose the opportunities for using virtual reality in the workplace – or more specifically, in workplace education – remain consistent across sectors according to the 3 use types that I outline below.

We corporate folks can learn from our peers in other sectors who are pursuing these uses, and translate their ideas in our own workplaces. All it takes is a bit of imagination.

1. Virtual reality can substitute the real environment.

Virtual reality may be a feasible alternative when the real thing is infeasible – perhaps due to expense, logistics, or sheer impossibility.

Exemplars that spring to mind include: Google Expeditions which teleports you to wonderful places like Machu Picchu; VR Mars which let’s you walk on the surface of the red planet; and The Body VR which takes you for a ride through the human circulatory system.

I don’t know about you, but I don’t see myself visiting any of these places anytime soon. But I can visit a duplicated environment now, virtually. Of course I’m not really there, but it’s the next best thing.

This substitutive use of VR is being leveraged by a range of players in the workplace. For example, real estate agents offer virtual property tours; hotels show off their rooms; while architects visualise their designs (and modify them quickly and cheaply). The technology allows us – their customers – to experience each environment without having to physically go there.

Similar applications are more difficult to envisage in corporate L&D, so my advice is to return to the value proposition of the substitutive use of VR. Ask yourself: where would you like your colleagues to visit though it is currently infeasible to do so?

In my case, my employer is currently trialling new-look “concept stores” to transform the provision of financial advice. This strategic imperative relates to the overarching transformation of our organisation, so it’d be great if all our employees (and prospective customers!) could experience our flagship store in-person. But with people in different locations all over the world, that’s never going to happen. A 360° virtual tour is a feasible alternative.

2. Virtual reality can prepare you for the real environment.

Virtual reality can be the first port of call when the real thing is high stakes – perhaps because it’s dangerous, emotionally charged, or financially sensitive.

Flight simulators are the obvious exemplar of this use of VR. These systems enable trainee pilots to test their skills and learn from failure in a replicated environment, without the fear of losing their life or causing millions of dollars worth of damage.

This preparatory use of VR is also being leveraged by a range of players in the workplace. For example, engineers preview the hazards of mining; electricians manipulate high-voltage switches; while someone I know in a rural fire service is looking into using 360° video to help volunteer firefighters get a sense of what to expect in a bushfire.

Again, similar applications are more difficult to envisage in corporate L&D, so my advice is to return to the value proposition of the preparatory use of VR. Ask yourself: what will your colleagues be doing that is high-stakes? Bearing in mind that in the corporate sense, “high stakes” is probably financial.

In my case, my employer is progressively remodelling our office building into an Activity Based Working environment. This represents a significant shift in how we go about our day-to-day business, so the project team has been running regular group tours to prepare each batch of employees who are scheduled to occupy the newly decked-out floors. I dare not calculate how many hours multiplied by the number of tour leaders and tour followers have been spent on this. A 360° virtual tour would have allowed everyone to learn the basics at their own pace at their own desk, without any loss of learning outcome.

3. Virtual reality can foster empathy.

Finally, but no less importantly, virtual reality can foster empathy by putting you in another person’s shoes.

An exemplar that springs to mind is Fear of the Sky which uses 360° photos to immerse you in Syrian towns ravaged by barrel bombs.

This empathic use of VR is also being leveraged by players in the workplace. For example, doctors experience the hospital system as an emergency patient; while aged care workers see life through the eyes of someone with dementia.

The need for empathy is not restricted to charity and healthcare. Consider a retail environment in which your sales people can interact with a virtual customer, then have them replay that experience through the eyes of the customer. I also see an opportunity with VR for police officers to experience what it’s like to be hassled on the street, and conversely, for the public to appreciate what it’s like to be a police officer.

Returning to the corporate sector, ask yourself: where are the social interactions? In my workplace, the retail sales example that I suggested could be similarly applied to financial advisers, while our claims assessors would benefit from experiencing our company in the shoes of a grieving claimant. Then there are meetings, presentations, performance appraisals, and myriad other scenarios to simulate.

VR headset

In summary, sweeping statements such as “No one’s using virtual reality in the workplace” are nonsensical. Plenty of people are using the technology in their workplaces, and they are doing so according to 3 use types.

The substitutive use of VR allows us to experience an environment without having to go to there; the preparatory use of VR allows us to experience an environment before we go there; while the empathic use of VR allows us to experience our own environment as someone else.

I encourage you to consider how you might explore each of these use types in your own workplace.

In the meantime, those who say it cannot be done should get out of the way of those doing it.

Educate everyone

My all-time favourite example of augmented reality has been reinvented.

When I first saw BMW’s augmented reality glasses on YouTube over 8 years ago, I was excited. It heralded a new dawn in educational technology. A golden age in which learning & performance would be transformed.

Then… nothing.

For years afterwards, augmented reality seemed to be trapped in the mystical realm of what it “could” do in the future. Indeed it offered amazing potential, but with too few examples of the technology in use, not much reality was really being augmented.

More recently, Google Glass has been making in-roads, though I consider it more of a data display device than an AR headset. And Microsoft’s work on HoloLens is truly inspiring, but it’s not quite ready yet.

Then… BOOM!

At the 2016 Consumer Electronics Show, Hyundai unveiled its Virtual Guide. Overnight, the Korean boffins made BMW’s augmented reality glasses a reality for the rest of us.

Now, I use the term “overnight” with poetic licence. Hyundai actually unveiled its AR app in the previous year. And yes, there have been other practical applications of AR done by other companies. Heck, they’re not even the first car maker to do it.

But all that is moot, because the point is this is the first time in a long time that I’ve been impressed by a mainstream brand. To me, Hyundai stands out from the myriad other car makers as a leader – not only in innovation, but also in customer service.

I compare them to Honda, for example, whose Civic can’t even play the songs on my Samsung smartphone.

Surprised koala

Hyundai’s app prompted me to consider the relationship between e-learning and marketing in the corporate domain.

Traditionally, e-learning (along with the rest of L&D) is inward focused; its specialists are charged with developing the capability of the organisation’s employees. In contrast, marketing is outward focused; its specialists are charged with attracting more customers.

Indeed there has been consideration of combining marketing with e-learning to promote and motivate employee development, but how about the reverse? How about combining e-learning with marketing to engage customers?

As Hyundai has demonstrated, e-learning can be used as a vehicle to establish a leadership position for the brand. Yet it can do more.

Consider an insurance company. Like cars, this is another sector that is usually considered boring by the general public and faces stiff competition. How about another TV advertisement featuring a loving family and a dog and… yawn… sorry, I can’t be bothered finishing this sentence.

Instead, how about a customer education strategy that teaches the public the fundamentals of insurance, providing a clear explanation of the concept, untangling its mind-boggling options and variations, ultimately helping regular folks like you and me make better decisions about our finances.

The strategy might involve a YouTube channel, an expert-authored blog, a moderated discussion forum, a free webinar series, a corporate MOOC… all open to the public.

Could someone consume your wonderful content and buy their insurance from someone else? Of course, some people base their purchasing decisions solely on price. But many don’t. With the trust and goodwill your education generates, I’d wager that plenty of prospective customers will prefer the brand that empowered them.

At the very least, you’d attract more customers with an education strategy than without one.

So don’t just educate your staff. Educate everyone.