Tag: role

Not a cat

My favourite episode of Blackadder is the one in which Baldrick burns the manuscript of Dr Samuel Johnson’s dictionary. As Edmund scrambles to re-write the tome, Baldrick contributes a definition of “dog”: Not a cat.

While his definition is comically inadequate, it’s also unassailably accurate. Indeed a dog is not a cat; so if you understand what a cat is, the contrast will help you understand what a dog is.

I reminded myself of the skit as I ruminated over the ever-louder call in Organisational Development circles for a “skills-based learning” strategy. At first blush, the phrase seems paradoxical (if not inadequate). You may be forgiven for wondering: Isn’t all learning skills based?

But on second thought, most of us will arrive at the conclusion that it’s not. Which prompts another question from those still wondering: When learning isn’t skills based, what is it?

Well, two answers spring to my mind…

A cat and a dog lying on grass.

1. Knowledge-based learning

We’ve all done those e-learning modules with a quiz at the end that’s effectively a memory test. Which means it isn’t very effective.

Remembering the wording of Clause 2.4 of the company’s Anti-Money Laundering policy is unlikely to prevent any money laundering from taking place.

That’s not to say that knowledge-based learning is necessarily ineffective. On the contrary, a solid foundation of knowledge is critical to performance.

In other words, knowledge is to skill as mindset is to behaviour; ergo, knowledge-based learning is effective when it’s in the service of skill development.

2. Role-based learning

Given how ingrained the industrial-era notion of organisational structure is in the corporate psyche, this is where many of us gravitate when we think of workplace learning.

For example, we might think of the induction of new starters, which is often segregated by division; or of technical training, which is typically segregated by team.

Also, it’s important to note that “role” doesn’t necessarily equal job title. For example, multiple monikers across the organisation might fulfil the role of people manager, or vendor relationship manager, and training will target them accordingly.

Skills-based learning

Returning to skills-based learning, we see now that – just like a dog – one way to define what it is is by defining what it’s not:

  1. Skills-based learning is not knowledge-based learning: rather than developing what you know, it develops what you do.
  2. Skills-based learning is not role-based learning: rather than targeting a specific role, it applies to any role.

The latter definition is becoming increasingly important as we realise a future of work in which the traditional career path is transforming into a Wonkavator.

Demand is rising for skills that are transferrable from role to role.

Hence we need skills-based learning strategy.

The caveat of the performance centre

One of the more exciting ideas to emerge from the corporate learning space, which I hasten to add is yet to be realised, is to transform the Learning & Development department into a performance centre.

Rather than charging L&D Consultants with marketing the team’s lovingly crafted interventions, or reacting to random solution-first requests from the business – We need a team building workshop! – the Performance Consultant analyses the real needs of the business and identifies the relevant solutions.

This is not a novel idea. For example, I am aware of an Australian bank that established a performance centre over a decade ago, while Helen Blunden recently shared the following via an OzLearn chat:

https://twitter.com/ActivateLearn/status/424108811654529024

 
On the face of it, this makes sense to me. I subscribe to the notion that the point of learning in the workplace is to improve performance, and the raison d’être of the performance centre is to shift our focus to its namesake.

Loose nails.

However, I do have a caveat: If the performance centre is populated with L&D types, then the solutions they devise are probably going to be L&D oriented.

This won’t appear to pose a problem unless you appreciate that not all performance ailments are due to an L&D deficiency. On the contrary, poor performance may be caused by myriad factors such as:

  • A flawed process
  • Obsolete technology
  • Inadequate resourcing
  • Noise or other disturbances
  • Office politics
  • Interpersonal conflict

…or any number of human conditions:

  • Stress
  • Sickness
  • Demotivation
  • Exhaustion
  • Laziness

…not to mention one of my favourites offered by Joyce Seitzinger in the aforementioned Ozlearn chat:

 
Of course! Recruiting the right person for the role in the first place!

My point is, while poor performance may well be due to a lack of capability, it might not be either. An effective Performance Consultant must determine the root causes of the problems – whatever they may be – and respond accordingly. Do former L&D Consultants have that skillset?

If all you have is a hammer, everything looks like a nail.

How to become an eLearning Professional

That’s the title of a free e-book to which I was flattered to be invited to contribute a chapter.

The book is introduced by the editor, Christopher Pappas, as such:

This is not your average looking, cliché reproducing, metaphysical, theory-loving free eLearning eBook. Do not expect to read any speculations, rhetorical questions, and abstractions related to eLearning. This is merely a powerful weapon in the hands of those who are truly interested in becoming the field’s Top eLearning Professionals. Make no mistake however. It’s addressed only to those with a passion for eLearning, eagerness to evolve, desperate to reach their potential, hungry for uniqueness, and ambitious enough people that want to make a difference in someone else’s life.

Cover art for How to become an eLearning Professional

The free “How to Become an eLearning Professional” eBook is filled with the knowledge, wisdom, experience and inspiration of carefully selected eLearning professionals, with long-standing, successful eLearning careers, innovative projects up their sleeves, impressive eLearning portfolios and even more impressive CVs. All of them create a highly influential eLearning team of experts, but each one has his or her own distinctive path, skills and know-how, leading to the creation of a multidimensional, and highly helpful for those who want to advance their eLearning careers, professional mosaic.

This can only mean one thing. What you are about to read is not some generic eLearning advice you could easily find in any “eLearning for Dummies” manual. This free eLearning eBook contains hot eLearning tips, secret concepts, specific steps and insider information that will help you become a top-notch eLearning professional.

No pressure then!

But in all seriousness, I stand by the advice that I offer in the book, and I appreciate the insights shared by my eminent peers.

I recommend How to become an eLearning Professional for newbies and veterans alike.

The future of MOOCs

MOOCs get a bad rap. Dismissed as prescriptive, or teacher-centric, or unsocial, or something else, it’s like a badge of honour to espouse why you dislike MOOCs.

Despite their pedagogical flaws, however, MOOCs provide unprecedented access to quality content for millions of learners.

It’s all very well for Apple-owning, organic-buying professionals to cast aspersions, but consider the girl in Pakistan who’s too scared to set foot in a classroom. Consider the teenager in central Australia whose school has only one teacher. Consider the young woman in Indonesia who can’t afford college. Consider the boy in San Francisco whose maths teacher simply doesn’t teach very well.

Don’t all these people deserve a better education? And isn’t content sourced from some of the world’s best providers a giant leap in that direction?

Sure, the pedagogy may not be perfect, but the alternative is much worse.

A child using a laptop.

MOOC proponent George Siemens distinguishes between two types of MOOC: the xMOOC and the cMOOC.

The former is the subject of such disdain. Involving little more than knowledge transmission and perhaps a quiz at the end, the xMOOC is widely seen as replicating old-fashioned lectures and exams.

In contrast, the latter leverages the connectedness of the participants. Seeded with content, the cMOOC empowers – read “expects” – the learner to discuss, debate, discover, share and co-create new knowledge with his or her fellow learners.

The cMOOC’s participant is active whereas the xMOOC’s participant is passive. As Siemens puts it, cMOOCs focus on knowledge creation and generation whereas xMOOCs focus on knowledge duplication.

Despite Siemens’ evangelism though, I don’t think the cMOOC is necessarily better than the xMOOC. (I’ll explain later.) Love them or loathe them, xMOOC or cMOOC, the fact remains: MOOCs have arrived, and they are here to stay.

Moreover, I submit they are yet to wreak their full vengeance on the education industry. When I look into my crystal ball, I foresee that MOOCs will rock our world, and they will do so in 15 ways…

1. Universities will finally accept they are service providers.

As the latest edition of Educause Review indicates, universities are fee-for-service businesses. That means they are subjected to market forces such as competition.

MOOCs beg the question: If I can study at Stanford University for free, why would I pay tens of thousands of dollars to study at your dinky university and subject myself to your arcane rules?

2. The vast majority of students will be overseas.

Countries that currently attract foreign students to their shores will need to brace for the impact on their local economies, as an ever-increasing proportion of students choose to gain an international education without leaving their home country.

3. The pecking order will be reshuffled.

While the world’s most prestigious institutions will enjoy a windfall of new students, those that rely more on age than ability will ultimately fail as the target audience realises how pedestrian they are.

Conversely, some of the smaller, younger institutions will emerge from the shadows as the world sees how good they really are.

4. Research will become a competitive advantage.

There’s nowhere to hide on the global stage, and cutting-edge expertise will be one of the few aspects that a university will have to distinguish itself from the others.

No more lazy professors, no more specious journal articles. Faculty who don’t generate a flow of new knowledge for their students will have their tenure terminated.

5. Universities will flip their classrooms.

Bricks’n’mortar establishments will become expensive relics unless their owners redeploy them. One way to do that is to leverage MOOCs for content delivery and provide value-added instruction (discussion, Q&A, worked examples, role plays etc) to local students – who of course will pay a premium for the privilege.

Studying on campus will become a status symbol.

6. The role of the teacher will evolve.

There’s no point rehashing the same lectures when the world’s best authorities have already recorded them and offered them to the world as OERs. It’s how the teacher uses that content to support learning that will make the difference.

7. The pedagogy of MOOCs will be enriched.

While MOOCs typically comprise video clips and perhaps a quiz, they will inevitably include more instructional devices to assist distance learning (and remain competitive).

Over time, content providers will supplement their core offerings with live webinars, interactive exercises, discussion forums, wikis, social networks etc. Some may even organise real-life meetups at selected sites around the world.

8. Content providers will charge for assessment.

A certificate of completion is good; an official grade is better.

Assessment is one of the ways universities will monetise their MOOCs, and edX is already going one step further by offering proctored exams.

9. Universities will offer credits for MOOCs.

Again, this is already being considered by the American Council on Education.

Of course, a certificate of completion won’t suffice. Ka ching!

10. Online cheating will mushroom.

An ever-present thorn in the side of online education, cheating will be almost impossible to prevent in the MOOC space. But surely we can do better than onsite exams?

11. Academic inflation will skyrocket.

Every man and his dog will have a ream of courses listed on his CV. Employers will consider certificates of completion meaningless, while maintaining a reserved suspicion over assessment scores.

Outcomes-based activities that demonstrate the applicant’s knowledge and skills will become a component of best-practice recruitment.

12. Offshoring will become the rule, not the exception.

Deloitte’s global CLO, Nick van Dam, told me that American firms are using MOOCs to upskill accountants based in India on US accounting practices.

Dental, anyone?

13. MOOCs will target the corporate sector.

Current MOOCs are heavily geared towards school and college audiences. Over time, an increasing number of narrow, specific topics that link to corporate competencies will emerge.

Content providers will wag the long tail.

14. The corporate sector will embrace xMOOCs.

Learners in the workplace are time poor. They don’t have the luxury to explore, discover, and “make sense of the chaos”. They need the knowledge now and they are happy for the expert to transmit it to them.

15. An xcMOOC hybrid will emerge as the third variant.

Sooner or later, the powers that be will remember that an instructivist approach suits novices, while an increasingly constructivist and connectivist approach suits learners as they develop their expertise.

Hence, the MOOC of the future may resemble an xMOOC in its early stages, and morph into a cMOOC in its later stages.

E-Learning Provocateur: Volume 2

Following the modest success of my first book, I decided to fulfil the promise of its subtitle and publish E-Learning Provocateur: Volume 2.

The volume comprises a collation of my articles from this blog. As in the first volume, my intent is to provoke deeper thinking across a range of e-learning related themes in the workplace, including:

E-Learning Provocateur: Volume 2•   social business
•   informal learning
•   mobile learning
•   microblogging
•   data analysis
•   digital influence
•   customer service
•   augmented reality
•   the role of L&D
•   smartfailing
•   storytelling
•   critical theory
•   ecological psychology
•   online assessment
•   government 2.0
•   human nature

Order your copy now at Amazon.