20 hot resources for customer-facing social media

NetworkSomeone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues.

I’ve always considered this an example of “e-learning” because – if you do it right – you are educating people. They just happen to be outside of your organisation.

So here are 20 suggestions…

Face to face

Social Media Club


Bubble O’Bill
7 Australian Social Media Examples & Case Studies


Social Media Marketing Industry Report
State of the Blogosphere


Social Media 101
The New Rules of Marketing and PR
The Corporate Blogging Book


The Business of Being Social
Social Media Today
Social Media Examiner
Dan Zarrella, The Social Media Scientist
Ragan Social Media
HubSpot Blog



Do you have any other suggestions…?

Explore posts in the same categories: customer service, marketing, social media

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