20 hot resources for customer-facing social media
Someone asked me recently where they can learn more about customer-facing social media; or in other words, social media used to engage externally with customers rather than internally with colleagues.
I’ve always considered this an example of “e-learning” because – if you do it right – you are educating people. They just happen to be outside of your organisation.
So here are 20 suggestions…
Face to face
Do you have any other suggestions…?