Posted tagged ‘future’

The next normal

4 May 2020

The COVID-19 pandemic ushered in a new normal for L&D professionals as millions of people were sent home to work remotely.

While many of us had been offering online courses and other alternatives to in-person training for years, suddenly nothing could be run in a traditional classroom setting; and so as a collective we’ve been forced to shift learning and development online.

Tweet by ryantracey: Suddenly management is interested in digital self-directed learning

Despite my tongue-in-cheek tweet however, digital self-directed learning hasn’t become the norm. On the contrary, the conventional response to the changing circumstances appears to have been to convert classroom sessions into webinars. I’m not anti-webinar per se, but I must admit to being a tad disappointed by our propensity to blindly perpetuate old approaches on another medium.

Just like in-person training, webinars have their place, but I dared to dream that our mass isolation might stoke more creative solutions beyond the same man in a different hat.

Or maybe I’m being too quick to judge. It’s only been a few months since lockdown, and everyone’s been scrambling to keep business continuity ticking over. Maybe the “new normal” is merely short term; perhaps over time our solutions will diversify.

Looking further ahead, I’m wondering what will happen as governments ease restrictions and we return to the office. Will we revert to our previous ways, or is the genie out of the bottle?

Of course no one can know for sure, so I did the next best thing: inspired by the jelly-beans-in-the-jar experiment, I decided to defer to the wisdom of the crowd. Specifically, I invited a shortlist of L&D practitioners around the world to answer the following question:

How will the COVID-19 pandemic impact learning and development in the long term?

Here are their responses…

A hand on a computer mouse, with a face mask in the background.

Taruna Goel (Canada)

“The one thing I am curious about is the impact of quarantine, social distancing and remote work on memory, cognition, learning and behaviour. As much as technology is helping us in the short-term, we are already seeing the impact of too many synchronous video calls in the form of ‘Zoom fatigue’.

L&D will need to critically explore the challenges of remote working and remote learning. Workplace learning and development will need to be guided by evidence-based research practices that consider factors including online distraction, laptop fatigue, work productivity along with employee mental health, emotional well-being and stress levels in a post-pandemic, technology-driven world.

If working collaboratively, from a distance, is the new normal in the long term, it will need the acquisition of new skills, attitudes and mindsets for optimum work performance. L&D will need to take the lead and enable the development of these skills, attitudes and mindsets. L&D will need to create the channels of learning, growth, communication and sharing and help employees learn new ways of working efficiently and effectively.

This does not mean more elearning, virtual webinars and online video meetings. Instead, I hope to see L&D step in as the curator of learning and connector of shared experiences, enabling employees to be more autonomous and self-directed in their continuous learning journeys.”

Mike Taylor (United States)

“After going through the experience of this pandemic, I think one of the silver linings for L&D will be that we will have tried a lot of new ways of thinking. We haven’t really had a choice have we?

One of the biggest changes should be a shift from the traditional focus on static stocks of knowledge (a course mindset) to consideration for information flows. Courses are time-consuming, expensive and most of them start to become out-dated as soon as they are created.

With the speed of today’s world and the shrinking shelf life of knowledge, we should be enabling our organizations to continually refresh their knowledge by participating in relevant flows of new knowledge. To quote Mark Britz, ‘The expectation has to change to where many people create and consume, learning together continuously.’

That means doing more curating from experts. It means helping the experts learn efficient ways to work out loud and share what they know. It means helping everyone ‘learn how to learn’ and take ownership of their own personal knowledge management process.

Think of knowledge like a virus. Unlike Corona, we actually want that to spread quickly. We should be scaling up channels to help people have conversations about what they’re learning. How can we use technology to put people into the same digital spaces to help learning ‘go viral’?

Instead of simply replicating classroom experiences in an online environment, this is an opportunity shift our thinking to consider a broad spectrum of alternatives. There will never be a better opportunity for tapping social tools like Microsoft Teams, Yammer, Jive, etc to unlock the knowledge trapped in the LMS and other stores of information all through your organization. That is just one of many possibilities. Look outside your organization to see what others are doing. The important thing is to try new things… experiment with new, better ideas. Call it a ‘pilot’ – isn’t everything right now a pilot anyway? Ask for forgiveness instead of permission. Just do it.

In our new world the skill of learning is becoming more important than ever before. As Jack Welch once said, ‘An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.'”

Mayra Aixa Villar (Argentina)

“I’m a very optimistic and positive person but I am afraid that COVID-19 will stay with us for a long time, unfortunately. And this will greatly affect in-person education and training.

The challenge for L&D professionals is to start thinking about more creative ways of helping organizations and institutions make digital learning not only more engaging but also more accessible to all as we adjust to this new normal.

I know that we always talk about creating more engaging online experience, but this time it will be more than a wish. Think about all the classes that used to be face to face and were designed that way for a specific reason. Classes where students need hands-on practice or classes where close interaction with a mentor or a tutor was absolutely necessary for the learners to successfully complete a task. Organizations and institutions now need quick and creative solutions to be able to deliver online education and effectively compensate for the lack of interactions between instructors and students.

Also, we need to start thinking beyond traditional learning environments and start considering the conditions and characteristics of learners in different countries. Uploading a document to a platform or delivering a webinar is not a solution. L&D professionals need to consider – more than ever before – the restrictions some learners may face. There are people who don’t have access to the Internet, who don’t own a computer, who don’t feel comfortable using technology. Still, we need to be able to offer educational resources to these children, teenagers, and adults who won’t be able to attend in-person classes.

I think that L&D professionals will have to lead the way in terms of reshaping delivery methods to make education more effective, engaging, and accessible to all.”

Ger Driesen (The Netherlands)

“I think in the long run, not so much. The COVID-19 crisis will be ‘just a spike’ in history. It will have a big impact as a ‘generation marker’ in the minds of those who do have the ‘heavy’ experience now. It will be a big ‘do you remember 2020’ event that we will talk about for many years to come. But on a real practical side it will have minor impact on L&D.

First, there will be a ‘push’ to everything ‘online learning’ like we see now. During this stage of panic we will accept online solutions that are good enough for now but not for the longer run. Those L&D professionals (including providers) who were ‘prepared’ (already did their thinking and experimenting with all things online) will benefit from the current situation.

Partly L&D stuff that moved online, for topics and situations that make sense, will stay online. Companies and learners who were hesitant will now have the experience that it can work ‘just fine’, sometimes even better, and realise it’s more practical and efficient to do some learning online and want to keep doing it that way.

But there will also be a ‘bounce back’. People were, are and will be ‘social animals’ and will always appreciate and value real-life face-to-face events related to other topics of learning. My prediction (which I’ve shared for about 2 years) that ‘vintage classroom training’ will be ‘hot’ in the near future might get an impulse soon.

To recap: it will help us for a more clear distinction and deliberate choice on what kind of L&D stuff we need/want to do online and which part face-to-face, and find better, well considered ‘blends’ over time.

There is one more thing and in fact hope I’d like to add. For many people, life slowed down during the crisis. Slowing down is great for learning. I hope that slowing down once in a while will become more appreciated and also will become a regular building block of L&D solutions. Stay healthy, stay safe, keep learning!”

Belen Casado (Spain)

“That’s a tricky question, as we can never tell how the future will be. But I think that professionals will try to stick to working from home and attending courses through tools such as Zoom.

What I’ve seen during the COVID-19 pandemic is that people value being able to interact with others. So students value interacting both with their teachers and their peers. This does NOT happen in the usual click-and-read course – that’s why it always had a high rate of abandonment.

Students also value – a lot – seeing their teachers alive, even if the quality of the image is not so good or the background is their own house. We’ve spent a lot of money in the past creating professional videos that weren’t that appealing as they were made by actors who just read the content.

It’s not only that click-and-read courses are boring – or frustrating if they’re locked – it’s that students need to see ‘people’ who are ‘alive’ and feel human, who motivate them to attend the course. In a way, seeing their teachers makes them feel ‘seen’.

So if we want to succeed in the new e-learning world, I think we need to add more live interaction, especially with students being in the centre of such communication, i.e. delivering assignments in video or in the form of webinars. That way, they’ll be really seen.”

Gautam Ghosh (India)

“There are two aspects: in the larger business context, as most companies struggle for survival, many of the traditional long-term learning interventions will be put on hold – especially those that are in-person and cost a lot of money. These would move to more online delivery of content, however in the short term that might lead to a bad learner experience – especially if the facilitator is new to online facilitation, and trying to replicate the offline model online.

Secondly, in the long term I am hopeful that the L&D function would morph into a much more integrated part of an employee’s and the business’ growth journey. Many employees are upskilling and crafting their career journeys with their own hands and L&D needs to have a deeper conversation on how to build this community of learners within and without the organizational boundaries.”

Ryan Tracey (Australia)

And so back to me.

I agree with my learned colleagues that the short-term response to the COVID-19 pandemic has been a knee-jerk reaction. But that’s understandable. Done is better than perfect, so it’s perfectly logical for us to use the tools at our disposal (such as a webinar platform) to meet our urgent training needs.

I also agree with my colleagues’ consensus that the sophistication of our service offering will evolve. To remain effective, our solutions need to become more accessible, blended, curated, social, interactive, reflective and self navigated.

And I feel it’s important to recognise that the challenges of remote learning won’t dissipate when we return to the office. Having caught the working-from-home bug myself, I’m keen to split my week going forward – and I’m sure I won’t be the only one. That means while we’ll rightly put in-person classes back on the agenda, we’ll still need to serve our target audiences from afar.

Thus, among the human tragedy a glimmer of goodness may result from this crisis: a provocation to change learning and development for the better.

The next normal.

Back to the future

24 September 2018

I’m both a science nerd and a history buff, so naturally I’m fascinated by the history of science.

When I visited Bern several years ago, the Museum für Kommunikation was at the top of my “to do” list. This captivating institution is dedicated to the history of technology-mediated communication, from the cuneiform tablets of the Sumerians, through the gamut of the postal service, telephony, telegraphy, radio, television, computers and the Internet. Upon my return from Switzerland I eagerly blogged my highlights from the museum.

More recently, I’ve just come back from a trip to the UK, where of course I continued my exploration of geeky curiosities. I was delighted to have discovered three excellent museums, from which I will now share some of my highlights.

My first discovery was the Museum of the History of Science in Oxford, which houses “an unrivalled collection of early scientific instruments”. Indeed this institution houses a wide diversity of vintage apparatus – from microscopes to telescopes, abacuses to astrolabes.

I think the strength of this collection is the sheer age of some the artefacts, such as the spring-operated prosthetic hand (Figure 1) which is thought to be from the 1500’s!

Artificial hand

Figure 1. Artificial Hand, 16th Century?

My second discovery I wish to share with you, which I’m ashamed to admit wasn’t originally on my “to do” list, was the Science Museum in London. Tight for time, I had bigger fish to fry, but my good friend in Kensington urged me to visit this place a mere tube stop away. And boy I’m glad I did.

If the Museum für Kommunikation and the Museum of the History of Science are impressively stocked, the Science Museum is the mother lode. I could have spent days poring over its expansive collection, and I intend to return to do so.

I think the strength of this collection is the sheer fame of some the artefacts. For example…

Faraday's magnet and coil

Figure 2. Faraday’s Magnet and Coil, 1831 – that’s Michael Faraday. You know, the godfather of electromagnetism.

Lumière Cine-Camera and Projector

Figure 3. Lumière Cine-Camera and Projector, 1896 – the type of camera which recorded that ground-breaking footage of a train arriving at La Ciotat.

An Enigma machine

Figure 4. Enigma Machine, 1934 – a suitable corollary to Faraday’s magnet and coil, this ingenious electromagnetic device needs no introduction for anyone who’s watched The Imitation Game or The Bletchley Circle.

Watson and Crick's 3D model of DNA

Figure 5. Watson and Crick’s 3D Model of DNA, 1953 – the glorious double helix.

Babbage's Difference Engine No. 2

Figure 6. Babbage’s Difference Engine No. 2, 1985-2002 – in the 1980’s, the museum began building Chuck’s 138-year-old design for a mechanical calculating machine, finally completing it in 2002.

My third and final discovery I wish to share with you was the Wellcome Collection, yet another destination which was inexplicably omitted from my “to do” list. The only reason I visited it was because my wonderful wife pointed it out as we were walking past.

This institution founded by pharmaceutical magnate Henry Wellcome specialises in human health. Hence I think the strength of this collection is focus, particularly the “Medicine Man” exhibition including the following array of medieval surgical equipment (Figure 7).

An array of medieval surgical equipment

Figure 7. Centuries-old surgical tools.

There’s just so much good stuff in these museums, highlighting more would make this blog post a mile long and might breach some sort of copyright regulation. For more of their artefacts, including several that are relevant to financial services, follow me on Twitter where I’ll post them over the course of the next week or so.

Unlike the “vintage future” whereby people of the past predicted a largely fanciful civilisation, each of the objects I have highlighted here offered a glimpse of our real future. In their respective moments in time, they weren’t theoretical constructs or figments of imagination; rather, they were manifestations of advances in technology upon which further advancements were rendered possible.

Which begs the question: What will be our next advances in technology, given the manifestations we see in this moment in time?

While we await our brave new world, I hope you have the opportunity to visit the museums I have mentioned and embrace your journey back to the future.

The future of entertainment

28 June 2016

In the space of a couple of weeks, I have previewed the future of entertainment twice.

Promo for VR Noir

The first instance was at AFTRS in Sydney, where I attended a presentation of VR Noir: A Day Before The Night.

Billed as an “interactive crime thriller”, this immersive virtual reality experience might best be described as a combination of a film and a game. Set in the style of the gumshoe genre we know so well, you play the part of a private detective who must decide whether or not to take on a client’s case. Your actions drive the story forward, and your decisions along the way impact the final outcome.

While I thoroughly enjoyed the experience and commend AFTRS on the quality of their work, I was also fascinated by the unique technical challenges they encountered. One of the most pressing ones was point of view: in a 360° environment, there is simultaneously no POV and all POVs. (Maybe their next VR film will be about Schrödinger’s cat?)

Another challenge was the stitching: the actors had to remain within the narrow confines of the frame, lest be sliced in two.

However the medium also afforded opportunities. One of them was the audio: by plotting the source of a sound at particular coordinates, its realism increased by orders of magnitude as I moved my head, or stepped closer or further away, while the stereophonics adjusted accordingly.

If and when multiple users can interact in the same VR film at the same time – that is to say, when the experience becomes social – the opportunities to replicate real-life situations will increase exponentially.

Indeed, my second preview of the future of entertainment was social.

The virtual reality experience offered by Zero Latency in Melbourne might best be described as laser tag on steroids. Armed with a headset, earphones, mic, and a plastic gun, your mission is to seek and destroy the hordes of zombies that have taken over the city.

Up to 6 players can traverse the 400m2 physical floor space as a platoon. Of course, the virtual world is much larger than that – as the website states, “We reuse the space with some nifty tricks we have developed.”

Saying that Zero Latency is loads of fun feels like I’m committing an injustice. Suffice to say the shoot’em-up genre has been elevated to a whole new level. I think my adrenalin is still pumping!

VR headset

Beyond the novelty factor, I was deeply engaged by both the interactive film and the ambulatory game. Having now experienced both, I am left in no doubt that virtual reality is the future of entertainment.

And if that’s true, then it’s also the future of lots of other things, such as learning.

Where is L&D heading?

6 October 2015

Last week I was invited by David Swaddle to be a panellist at the Sydney eLearning and Instructional Design meetup.

The topic of the evening was Where is L&D Heading? and some questions were posted through by the attendees ahead of time, while others emerged through the discourse.

Here is an overview of my answers, plus elaborations and suggestions for further reading, for each of the questions that was (and was not) asked. Feel free to add your own views via the comments…

Businessman holding a crystal ball

With Ernst & Young dropping their degree entry requirement, how do you see the future of universities? Is the race to the bottom on time and price for degrees affecting employers’ perceptions of universities? What respect do MOOC qualifications get?

I find EY’s move here interesting, but I don’t expect other companies to follow suit en mass – particularly enterprise-wide. Having said that, dropping the degree entry requirement could make sense for specific teams such as Innovation, who might be looking for someone with creative thinking skills rather than a Bachelor of Commerce degree.

I see the future of universities as service providers, plain and simple. Students are customers, and increasing competition, deregulation and even the emergence of MOOCs has shifted power into their hands. Yes, deregulation may prompt the $100,000 degree… but who will buy it?

If students are customers, by extension so are employers. I don’t think the time and price of a degree are such big issues for them; instead I think it’s the relevance of the degree. Whether or not we agree the role of the university is to prepare students for the workplace, I think it’s going that way due to market forces.

Regarding MOOC qualifications, I think many of us are still looking at them the wrong way. When we worry about the status of their credentials or lose sleep over their completion rates, we’re perpetuating an out-dated paradigm of education based on formal learning. I prefer to see MOOCs through the lens of informal learning which values the learning over its bureaucracy. If a job applicant lists some MOOCs on their CV, I think it demonstrates an aptitude to drive their own development.

Question mark

How do you see the impact and importance of big data, adaptive learning, mobile learning and micro-learning?

While mobile learning gets a lot of hype – rightly or wrongly – my target audience is office bound. Yes, I can push content to their devices (and there’s a solid argument for micro-learning in this instance) but the truth is no one will do their training on the bus. Outside of work hours, most people don’t want to do anything work related.

I see more scope in pull learning. For example, it’s important that your intranet is mobile optimised, so when someone is away from their desk, they can quickly look up the information they need and put it into action.

The real power of m-learning though is in creating an experience. By this I mean integrating the content with the environment in which the individual is situated, and I see a lot of potential in augmented reality and wearable technologies facilitating this.

And let’s not forget about blended learning. If we allow our attendees to bring their tablets into class, they can participate in online polling, consume content and play games together. While this isn’t actually mobile learning, it leverages the technology.

As for big data, there is clearly a lot of potential in using it to inform our practice – if we can access it. I also see a lot of potential for adaptive learning in personalising the learning experience – if we can work with the tools. My caveat for emerging technologies such as these is what I call the “Average Joe imperative” – if regular folks can’t do it, it won’t gain widespread adoption.

Question mark

What about online social education and Communities of Practice? What are the challenges in using them properly in companies, schools or universities? Where are the success stories?

Beyond the technology, the success of social learning is predicated on the culture of the organisation. If you’re people aren’t the type who care and share, then a platform isn’t going to be much help. Having said that, I believe the managers in the organisation have a critical role to play in leading by example.

My go-to success stories for social learning are Coca-Cola Amatil, who have cultivated active communities of practice across state-based factory floors; and Deloitte, who are the poster child for enterprise social networking.

Question mark

Will interactive videos replace e-learning modules?

I think lots of things will replace e-learning modules!

As we embrace informal learning, we will rely less on e-learning modules in favour of alternatives such as social forums, job aids, games, and indeed, interactive videos.

I see the LMS then being used more for the assessment of learning.

Question mark

What tips does the panel have for coping with reduced training budgets?

My big tip here is that you can do a lot for free or on-the-cheap.

For example, if you want to film a training scenario, you could pay a production house many thousands of dollars to produce a slick, Academy Award worthy video clip. Alternatively, you could use your iPhone.

Sure, the quality won’t be nearly as good… so long as it’s good enough. What really matters is the learning outcome.

Besides, I think in-house production adds authenticity to the scene.

Question mark

Does L&D belong in HR?

I interpret this question as really asking “Should L&D be centralised or distributed?”.

My short answer is both. A centralised Organisational Development function can focus on enterprise-wide capability needs, while L&D professionals embedded in the business can address local capability needs.

Question mark

How does the panel identify whether an L&D professional is good? Does Australia need improved quality benchmarking or qualifications for L&D professionals such as instructional designers?

I think the point of learning in the workplace is to improve performance, so my definition of a “good” L&D professional is one that improves the performance of his or her business.

There are certain attributes that I value in an L&D pro, including being proactive, consultative, creative, and willing to try new things.

If I were considering an applicant for an instructional design role, I’d ask them to demonstrate their track record, just as I’d ask a sales rep to do. A portfolio would be useful, as would be their approach to a hypothetical project.

Furthermore, I think you can tell a lot about someone’s expertise through simple conversation; if they don’t really know what they’re talking about, it will become painfully obvious.

As for benchmarking and formal qualifications for L&D pro’s, I think they can help but I wouldn’t put too much stock into them. As EY is seeing, acing the qual doesn’t necessarily translate into good practice.

Question mark

What advice would you give to somebody interested in getting involved in ID?

I think getting involved is the key phrase in this question.

Attend meetups and events, get active on social media, participate in #lrnchat, work out loud, scan the academic research, and read blogs – learn from those at the coal face.

MOOCs, open badges & the future of e-learning

10 December 2013

Another year of blogging draws to a close, this time dominated by the themes of MOOCs, open badges and the future of e-learning.

This year my blog enjoyed more robust discussion, and I thank everyone who cared enough to comment. Comments are the lifeblood of bloggers, so cheers!

It would be remiss of me not to call out three commenters in particular – Crispin Weston, Chris Taylor and Matt Guyan. Thanks so much for your thoughtful, supportive and challenging comments: you improved my thinking.

I invite everyone to review my posts for 2013 – and yes, please comment!

Collage of blog images

MOOCs

Open badges

The future of e-learning

Miscellaneous

Merry Christmas, and here’s to a provocative 2014!